Frequently Asked Questions (FAQ)

Here you’ll find answers to the most common questions our customers have. If you can’t find what you’re looking for, please reach out to our customer support team. Relevant policies are linked under each section.

Ordering

How do I place an order?
Browse our products, add desired items to your cart, and enter your shipping and billing details at checkout. We accept payment via Visa, Mastercard, Revolut Pay, Trustly, Apple Pay, Google Pay, and Klarna.

Can I change or cancel my order?
Orders can only be changed or cancelled within 24 hours and if they haven’t been shipped yet. After that period, please refer to our Refund Policy for returns.

Delivery

Where do you deliver, and which carriers do you use?
We deliver across the UK using smart logistics and trusted carriers such as Evri Home and Royal Mail.

How long does delivery take?
Orders are processed within 2–5 business days (Monday–Friday, excluding holidays). Transit time is typically 5–9 business days, putting the total delivery timeframe at approximately 7–14 business days from the order date.

How can I track my order?
Once dispatched, you’ll receive a tracking link via email. You can also track your order on our website via the "Track your order" page. For more details, refer to our Shipping Policy.

Payment

What payment methods are accepted?
We accept Visa, Mastercard, Maestro, Revolut Pay, Trustly, Apple Pay and Google Pay. Payments are securely processed through PCI‑DSS compliant platforms like Revolut Pay and Mollie 

Is my payment information secure?
Yes. All transactions are encrypted and handled via trusted payment providers following industry-standard protocols.

Returns & Refunds

What is your return policy?
Under UK consumer law, you have 14 days from the date you receive your order to request a return. Products must be unused and in their original condition and packaging. Return shipping is the customer’s responsibility unless the item is faulty 

How do I initiate a return?
Contact us at Support@kitchendreams.uk for a return authorization. We'll provide instructions and the return address.

How long does it take to receive a refund?
Once we receive and inspect the returned items, refunds are issued within 7–14 business days to the original payment method 

What if the item is faulty or incorrect?
Please contact us immediately with a description and photos. We will arrange for a replacement or full refund, including any return shipping costs.

Contact & Business Information

How can I contact customer support?
Email us at Support@kitchendreams.uk. We typically respond within 24 hours during business days. You can also use the contact form on our Contact Us page KitchenDreams.

Who operates KitchenDreams?
KitchenDreams is operated by GRVA AB, located at Tellusgatan 95, 254 72 Ödåkra, Sweden